Benjamin Franklin Plumbing Tyler

Benjamin Franklin Plumbing receives strong praise for professionalism, courtesy, and technical knowledge across most reviews, with multiple technicians (Ernesto, John, Danny) specifically called out for their communication and skill. However, two significant negative reviews meaningfully drag down the scores: one describes a technician cutting and concealing cable damage without disclosure, and an... Read more

Benjamin Franklin Plumbing receives strong praise for professionalism, courtesy, and technical knowledge across most reviews, with multiple technicians (Ernesto, John, Danny) specifically called out for their communication and skill. However, two significant negative reviews meaningfully drag down the scores: one describes a technician cutting and concealing cable damage without disclosure, and another details a prolonged, poorly managed service queue during a weather emergency that left a customer without hot water for weeks. Pricing is generally viewed as fair or reasonable, though one reviewer noted the job was 'somewhat pricey' while still feeling satisfied with the value. Project completion is the most penalized dimension due to the serious follow-through failures documented in the negative reviews, including deceptive handling of collateral damage and an apparent inability to fulfill scheduling commitments. Overall, the score reflects a contractor with genuine strengths but notable accountability and communication failures that cannot be ignored. Read less