Overview of Company Customer Sentiment Analysis in May
This single review paints a mixed but largely negative picture. The reviewer acknowledges Robert is pleasant and likely skilled as a plumber, but found his expertise in irrigation and pump systems to be seriously lacking — the actual fix (a reset button) was discovered by a neighbor in 15 minutes after Robert spent over two hours without resolution. Pricing was a significant concern, with the re... Read more
This single review paints a mixed but largely negative picture. The reviewer acknowledges Robert is pleasant and likely skilled as a plumber, but found his expertise in irrigation and pump systems to be seriously lacking — the actual fix (a reset button) was discovered by a neighbor in 15 minutes after Robert spent over two hours without resolution. Pricing was a significant concern, with the reviewer disputing both the hourly rate ($167.50/hr) and the billed hours (charged 3 hours for 2.5 hours on-site), resulting in a bill exceeding $488. Project completion scores very low as the contractor failed to diagnose or resolve the issue himself, leaving the customer without a working solution until a third party intervened. Experience scores are split — plumbing skill is acknowledged but out-of-scope work (irrigation/pump systems) was handled poorly. Read less