Premium Rooter Plumbing Services

Premium Rooter Plumbing Services presents a deeply divided record across 21 reviews spanning 2021–2024. Professionalism is the most heavily penalized dimension: multiple reviews cite complete non-communication, no voicemail, missed appointments, no-shows, and outright refusal to follow up — with only a handful of reviewers praising specific technicians like Mohammed, Brett, Victor, and Jerome ... Read more

Premium Rooter Plumbing Services presents a deeply divided record across 21 reviews spanning 2021–2024. Professionalism is the most heavily penalized dimension: multiple reviews cite complete non-communication, no voicemail, missed appointments, no-shows, and outright refusal to follow up — with only a handful of reviewers praising specific technicians like Mohammed, Brett, Victor, and Jerome for punctuality and friendliness. Project completion is the weakest area overall, with numerous accounts of abandoned work, unfinished repairs, incorrect installations (e.g., unconnected vent and drainpipe left for two years), and jobs requiring multiple return visits that still failed to resolve the issue. Pricing drew mixed signals: one reviewer praised Jerome's bid as the best value among five, another noted fair and transparent pricing, while others flagged a $700 bogus modification charge, a $575 PRV quote described as overpriced, and a $565 verbal-only estimate with no written documentation — a pattern consistent with bait-and-switch tactics. Experience scores reflect a wide skill gap between individual technicians: some demonstrated strong diagnostic and technical ability (camera inspections, complex root-intrusion rerouting, proactive water heater replacement), while others showed clear incompetence (repeated failed faucet repairs, improperly installed water heater components, failure to flush lines after installation). Read less