Academy Plumbing

Academy Plumbing has a long track record with many loyal repeat customers spanning decades, which speaks to a generally reliable and professional operation. Professionalism scores well overall, with numerous reviews citing punctual arrivals, courteous technicians, and responsive scheduling — however, notable exceptions include a rude plumber attitude complaint, a defensive and argumentative offi... Read more

Academy Plumbing has a long track record with many loyal repeat customers spanning decades, which speaks to a generally reliable and professional operation. Professionalism scores well overall, with numerous reviews citing punctual arrivals, courteous technicians, and responsive scheduling — however, notable exceptions include a rude plumber attitude complaint, a defensive and argumentative office manager, and one technician who appeared undertrained and required repeated phone guidance on-site. Pricing is generally viewed as fair or competitive, with several reviewers explicitly noting Academy came in lower than competitors, though one reviewer felt charged unfairly for minimal work with no upfront price disclosure. Project completion is the most concerning dimension: there are serious incidents of abandoned work (Bill Collins never returning), a four-day water outage job handled by apparent non-plumbers, a furnace installation leaving a major air leak, and a callback required after a faulty faucet repair and a misrouted bleed-off line — though in several of these cases the company did return to rectify issues. Experience scores moderately well, with standout moments of skilled troubleshooting and knowledgeable technicians, but offset by instances of misdiagnosis, inability to source parts that were easily found online, and sending unqualified workers to jobs. Read less