Prime Plumbing Inc

Prime Plumbing's review record is deeply mixed, with a significant number of serious complaints dragging down every scored dimension. Professionalism suffers from multiple documented cases of ignored calls, abandoned jobs, rude management, and a technician who yelled at a mail carrier, though a meaningful subset of older reviews praise individual techs as courteous and prompt. Pricing is the weake... Read more

Prime Plumbing's review record is deeply mixed, with a significant number of serious complaints dragging down every scored dimension. Professionalism suffers from multiple documented cases of ignored calls, abandoned jobs, rude management, and a technician who yelled at a mail carrier, though a meaningful subset of older reviews praise individual techs as courteous and prompt. Pricing is the weakest dimension: repeated complaints about excessive charges, undisclosed surcharges, overpriced parts (a $65 valve billed at $420), and estimates that failed to capture the full scope of work paint a picture of opaque and exploitative pricing practices. Project completion is severely undermined by at least three reviews describing work that was never finished, a job abandoned mid-demolition during a sewage emergency, and a toilet replacement where the wrong fixture was installed twice without customer consent. Experience scores are similarly split — some technicians demonstrated solid workmanship, but others caused $30,000 in water damage by breaking a pipe, misdiagnosed a water heater issue costing a customer $400+ with no resolution, and installed unnecessary parts confirmed as such by the manufacturer. Read less