Overview of Company Customer Sentiment Analysis in May
All four reviews are overwhelmingly negative, painting a consistent picture of a deeply dysfunctional operation. Professionalism is catastrophically poor across every review: customers were repeatedly hung up on, lied to about staff identities, subjected to aggressive technician behavior, and experienced no-shows or late arrivals. Pricing is flagged as deceptive and predatory — one reviewer docu... Read more
All four reviews are overwhelmingly negative, painting a consistent picture of a deeply dysfunctional operation. Professionalism is catastrophically poor across every review: customers were repeatedly hung up on, lied to about staff identities, subjected to aggressive technician behavior, and experienced no-shows or late arrivals. Pricing is flagged as deceptive and predatory — one reviewer documented a bait-and-switch quote that escalated from $150 to $725 with no justification, and the company denied charging emergency fees while apparently doing so. Project completion scores marginally above zero only because one job was technically performed, but it involved intimidation tactics to extract payment and the outcome was disputed. Workmanship and technical experience cannot be meaningfully assessed from these reviews, as most customers were either turned away by customer service failures or too focused on billing disputes to comment on quality — the minimal score reflects the one completed job, which was described as rushed and overpriced. Read less