Britton Waterworks Plumbing

Britton Waterworks has a large and generally positive review base, with many customers praising responsive scheduling, courteous technicians, clean work areas, and solid technical outcomes across a wide range of plumbing jobs. However, a meaningful cluster of detailed 1-star reviews — spanning multiple years — describes a recurring pattern of owner/supervisor rudeness and belligerence during d... Read more

Britton Waterworks has a large and generally positive review base, with many customers praising responsive scheduling, courteous technicians, clean work areas, and solid technical outcomes across a wide range of plumbing jobs. However, a meaningful cluster of detailed 1-star reviews — spanning multiple years — describes a recurring pattern of owner/supervisor rudeness and belligerence during disputes, pricing surprises or bait-and-switch concerns, non-refundable deposits used as leverage, and in several cases work left incomplete or problems made worse. Professionalism scores are pulled down significantly by multiple credible accounts of the owner (David) arguing with, talking over, or insulting customers when complaints arose. Pricing scores reflect a split picture: many customers found prices fair and transparent, while others reported unexpected charges, deposit disputes, and a 4% surcharge for non-Venmo payment. Project completion is moderately strong but is tempered by a few notable cases of misdiagnosis, incomplete work, and one instance of an abandoned job mid-project. Experience scores are generally positive, with most technicians described as skilled and knowledgeable, though a handful of reviews cite misdiagnosis or incorrect assessments. Read less