North Texas Custom Plumbing

North Texas Custom Plumbing earns strong praise from many customers for responsive same-day service, polite technicians, and quality workmanship on water heater installations and leak repairs. Pricing is generally viewed as competitive and fair, with multiple reviewers noting they received the best quote among several bids and appreciated discounts being honored. However, the score is meaningfully... Read more

North Texas Custom Plumbing earns strong praise from many customers for responsive same-day service, polite technicians, and quality workmanship on water heater installations and leak repairs. Pricing is generally viewed as competitive and fair, with multiple reviewers noting they received the best quote among several bids and appreciated discounts being honored. However, the score is meaningfully dragged down by a recurring and serious pattern of missed appointments and scheduling failures — at least three separate reviewers (2015, 2016, 2018) describe no-shows or last-minute cancellations with no proactive communication. One detailed 1-star review also alleges significant project mismanagement, repeated errors on a new construction job, and the owner abandoning work after payment, which raises serious project completion concerns. The combination of genuine positives and documented systemic failures in scheduling and follow-through produces a moderate overall score rather than a high one. Read less