Dusty Underwood Plumbing & Septic

Dusty Underwood Plumbing exhibits significant inconsistency across customer experiences. While technical expertise and professionalism are evident in positive reviews (particularly septic installations and skilled crew members like Josh Wallace), the company struggles severely with pricing transparency, project completion follow-through, and communication. Multiple customers report being quoted on... Read more

Dusty Underwood Plumbing exhibits significant inconsistency across customer experiences. While technical expertise and professionalism are evident in positive reviews (particularly septic installations and skilled crew members like Josh Wallace), the company struggles severely with pricing transparency, project completion follow-through, and communication. Multiple customers report being quoted one price and charged substantially more (50% overages documented), incomplete work, no-shows, and poor responsiveness to callbacks. Negative reviews consistently cite aggressive upselling tactics, hidden fees, and dismissive customer service responses. The company's willingness to refund overcharges only after escalation suggests systemic pricing issues rather than isolated incidents. Positive reviews, while enthusiastic, are predominantly older (2018-2020) and may not reflect current operational practices. Read less