Acker Plumbing & Air Conditioning

Acker Plumbing & HVAC receives overwhelmingly negative reviews across nearly all dimensions, with professionalism being the most critically damaged area. The majority of reviewers describe repeated no-shows, failure to communicate delays, rude and dismissive behavior toward customers, and an apparent inability to maintain basic scheduling records — with multiple reviewers noting Frank had no rec... Read more

Acker Plumbing & HVAC receives overwhelmingly negative reviews across nearly all dimensions, with professionalism being the most critically damaged area. The majority of reviewers describe repeated no-shows, failure to communicate delays, rude and dismissive behavior toward customers, and an apparent inability to maintain basic scheduling records — with multiple reviewers noting Frank had no recollection of who they were across multiple contacts. Project completion is severely undermined by abandoned jobs, unresolved issues requiring second contractors, and at least two documented cases of faulty workmanship (incorrect cartridge installation, plastic faucet installation) that required correction by other plumbers. Pricing concerns include a $60 diagnostic fee that customers felt was exploitative given the minimal work performed and the frequency of warranty claim denials. A small cluster of positive reviews — primarily involving Frank personally attending jobs on weekends or holidays — prevents the scores from reaching the floor, but these are heavily outweighed by the volume and specificity of negative accounts. Read less