Ray Ray’s Plumbing & Drain

Ray Ray's Plumbing presents a deeply mixed picture across all dimensions. Professionalism scores are dragged down significantly by multiple serious complaints: a no-show appointment with confusing follow-up communication, an owner described as refusing accountability, an employee allegedly sending threatening and inappropriate texts involving minor children, and a plumber who became rude when aske... Read more

Ray Ray's Plumbing presents a deeply mixed picture across all dimensions. Professionalism scores are dragged down significantly by multiple serious complaints: a no-show appointment with confusing follow-up communication, an owner described as refusing accountability, an employee allegedly sending threatening and inappropriate texts involving minor children, and a plumber who became rude when asked for a refund on unresolved work — these incidents offset the several reviews praising friendliness and punctuality. Project completion is the most damaging dimension, with multiple reviews describing unburied pipes left above ground, failed inspections months after work was done, rough-in fixtures sloped incorrectly and leaking, and a toilet issue that was charged for but never actually fixed. Experience scores reflect the same split: a few reviewers praise skill and mastery, while detailed negative reviews describe technically deficient work including incorrect pipe slopes, misaligned fixtures, and code violations. Pricing receives a modest positive score, with one reviewer specifically noting Ray quoted a fair range and came in on the low end, though the refund dispute on unresolved work tempers this. Read less