Find Nearby Plumbers In San Antonio, Texas

Roland's Plumbing generally earns positive marks for professionalism, with multiple reviewers citing quick response times, courteous staff, and clean work areas. Project completion scores well because reviewers consistently describe problems being fully resolved in a single visit. Experience is supported by several reviewers noting skilled, knowledgeable technicians who outperformed prior service providers. However, pricing is the most contested dimension: while many reviewers call rates 'reasonable,' one detailed and credible 2-star review explicitly describes parts being marked up significantly, no upfront estimates being provided, and a feeling of being gouged — this meaningfully pulls the pricing score down and cannot be ignored. The overall picture is a competent, responsive plumber with a pricing transparency problem that has driven at least one long-term customer away.

• Two reviews ('unknown' and 'Good') contain no usable content and were excluded from scoring.
• The majority of reviews are significantly outdated — 10 of 12 reviews are from 2021 or earlier, with 9 reviews dated between 2006 and 2018. Only one review is from the past 3 years (2021). This substantially limits confidence in how current the scores are.
• The 2-star review (2017) is the only negative review and contains specific, credible detail about pricing practices including part markups and refusal to provide estimates. This is treated as high-signal evidence and weighted accordingly in the pricing dimension.
• No fake review patterns detected. Reviews vary in length, specificity, and rating, which supports authenticity.

This WW Score carries MODERATE overall reliability due to the age of the review set — most data is 5 to 17 years old — meaning current service quality, pricing practices, and staffing may differ substantially from what is reflected here.

Atlas Plumbing generally earns strong marks for professionalism, with multiple reviewers citing courteous, timely, and respectful behavior, including a notable instance where they resolved a clogged toilet at no charge simply to do the right thing. Project completion scores are solid, with jobs described as properly finished and up to code, though the small review pool limits full confidence. Pricing is the most contested dimension: several reviewers praised transparent, competitive quotes and fair charges, while one reviewer (1-star) alleged pressure tactics to upsell a new water softener system without proper diagnostics, which meaningfully drags the pricing score down. Experience scores are supported by references to skilled workmanship across diverse jobs including full plumbing replacement, water softener installation, and drain clearing, though the negative review raises a concern about diagnostic thoroughness in at least one case.

• One review (2018-07-03, 1-star) alleges deceptive sales practices — specifically, skipping diagnostics and pressuring the customer to purchase a new water softener system. This is a meaningful red flag for the pricing and experience dimensions.
• Four of the six reviews are older than 12 months as of mid-2025; only one review (2024-06-06) falls within the past 12 months, and that review is very brief and lacks specific detail. Recency of usable data is limited.
• The most recent review (2024-06-06) is extremely brief and generic ('Trustworthy accurate good work ethics') with no specifics. While not conclusively fake, it contributes minimal usable scoring data.
• Review pool is very small (6 reviews). Scores should be treated as directional only and not fully representative of consistent contractor performance.

This WW Score is based on only 6 reviews spanning 2018–2024, with limited recent data, making it a low-volume signal that should be treated as a preliminary indicator rather than a definitive assessment of Atlas Plumbing's current quality.

Alamo Plumbing Solutions has a strong base of positive reviews praising professionalism, fair pricing, and technical competence across a wide range of jobs including sewer repairs, pipe replacements, and water heater installs. Several detailed reviews highlight Santiago and his crew going above and beyond, maintaining quoted prices even under high-demand conditions, and communicating well throughout complex jobs. However, four 1-star reviews raise meaningful concerns: two cite no-shows or severe scheduling failures with zero proactive communication, one describes an incompetent and dismissive diagnosis visit, and one accuses the owner of dishonesty, overcharging, and canceling appointments. These negative reviews are specific and credible, preventing a high overall score. The professionalism score is notably penalized because punctuality and communication failures are explicitly documented in multiple reviews, not just one.

• 18 of 51 reviews contain no text whatsoever — only a star rating. These blank reviews provide zero usable data and inflate the apparent review count without contributing evidence. This pattern may indicate review padding.
• Several positive reviews use very brief, generic praise ('Very professional team highly recommended', 'A one piece and service!', 'I Highly recommend Alamo Plumbing they did an awesome job') with no specifics. These are low-information reviews and were weighted minimally.
• A duplicate review was detected: the 'muddy spot in my front yard' review by Charlie appears twice with different dates (2021-06-10 and 2021-04-01). Only one instance was counted.
• Four credible 1-star reviews document specific failures: no-shows without notification, poor communication, hanging up on a customer, and an inadequate diagnosis visit. These are spread across 2017–2023 and represent a recurring pattern, not isolated incidents.
• Most reviews with substantive detail are from 2021–2023. The two most recent reviews (2025-03-11 and 2025-01-10) have no text, providing no usable data about current service quality.
• Recency note: The majority of detailed, scoreable reviews are from 2021–2023. Only 2 reviews are from 2024–2025, and both are blank. Score reliability for current performance is reduced.

This WW Score is based on a moderate-to-large review set but is significantly undermined by 18 blank reviews, one duplicate, and four specific credible negative reviews documenting recurring professionalism failures; the score should be treated as a cautious estimate rather than a strong endorsement.

Red Brass Plumbing receives strong praise across most dimensions, with multiple reviewers highlighting Mitch's technical skill, fair pricing, prompt arrival, and thorough workmanship. Pricing stands out positively, with one reviewer noting they were charged half the quoted amount and another praising the absence of after-hours upcharges or upselling. However, the 1-star review from February 2021 is a significant drag on the professionalism and project completion scores, documenting a complete no-show with zero communication on an agreed appointment date — a serious failure that cannot be dismissed. While the 2021 winter storm context provides some mitigation, the reviewer explicitly acknowledged that and still found the total lack of outreach unacceptable, which is a legitimate professionalism concern that must be weighted accordingly.

• One serious 1-star review documents a no-show with no communication on an agreed appointment date, directly contradicting the punctuality and responsiveness praised in other reviews. This review is credible and specific and has been weighted accordingly.
• Several 5-star reviews are relatively brief and lack specific detail (e.g., 'Great service at a reasonable price' and 'set the standard for plumbing companies'), which slightly reduces confidence in those individual reviews. However, enough reviews contain specific, credible detail to avoid a fake review flag overall.
• Review dates span from 2017 to 2021. No reviews are from the past 12 months (relative to a 2024/2025 evaluation date), meaning all reviews are more than 3 years old. Current performance cannot be reliably inferred from this data set.
• The most recent reviews cluster around the 2021 Texas winter storm period, which was an extraordinary and atypical operating environment. The no-show incident occurred during this period and may reflect crisis-period strain rather than typical business behavior — but this cannot be confirmed and does not eliminate the concern.

This WW Score carries moderate overall reliability: the review pool is small (9 reviews), all reviews are over 3 years old, and one credible negative review meaningfully offsets an otherwise strong pattern of positive feedback — consumers should seek more recent references before hiring.

AAA Home Services receives generally positive feedback across all four dimensions, with multiple reviewers praising responsiveness, same-day or next-day service, and knowledgeable technicians like Jason and Andres. However, a detailed 1-star review from November 2023 significantly tempers the professionalism and project completion scores, describing a serious failure in business communication, a broken contractual commitment, and deceptive handling of financing terms by management. Pricing is viewed favorably by most reviewers, with mentions of fair costs, transparency, and no unnecessary upsells, though the 1-star review introduces a hidden-charge concern that prevents a higher score. Experience scores are supported by multiple specific mentions of quality workmanship, thorough assessments, and effective problem-solving. The overall picture is a contractor with capable field technicians but notable management-level reliability concerns.

• One review (2023-08-11) is highly generic, contains no specific job details, includes a phone number suggesting possible promotional intent, and reads more like an advertisement than an authentic customer experience. Confidence in this review is reduced.
• The 1-star review (2023-11-09) describes a signed contract being dishonored and a $1,200 financing charge added without prior disclosure — a serious professionalism and project completion concern that is weighted heavily despite being a single review.
• Six of seven reviews are 5-star ratings. While not conclusive of fake reviews, the concentration of top ratings alongside one highly detailed negative review warrants caution. The positive reviews vary enough in detail to appear mostly authentic, but the generic 5-star review noted above is suspicious.
• Review dates span from August 2023 to November 2024. The most recent reviews (2024) are positive and carry higher recency weight, but the serious negative review from late 2023 is recent enough to remain fully relevant.

This WW Score carries moderate-to-high reliability given 7 reviews with usable data across all dimensions, but should be interpreted cautiously due to one credible and detailed negative review describing management-level misconduct, and one review flagged as potentially promotional rather than genuine.

Mr. Plumber demonstrates strong professionalism and technical expertise, with technicians consistently praised for courtesy, knowledge, and efficient problem-solving. However, the company is significantly hampered by persistent pricing concerns—multiple customers report excessive charges, lack of transparent breakdowns, and quotes substantially higher than competitors. Project completion shows mixed results, with several instances of missed appointments, delayed service, and unresolved follow-up issues. The company's overall score reflects a capable workforce undermined by business practices that prioritize revenue over customer value and reliability.

• PRICING RED FLAG: 18 mentions of pricing issues across 79 reviews (23% complaint rate). Customers consistently report charges 2-4x higher than competitors for identical work. Multiple reviews cite lack of transparent labor/parts breakdown.
• PROJECT COMPLETION CONCERNS: Multiple instances of missed appointments, rescheduling without notice, failure to follow up on callbacks, and unresolved damage claims spanning weeks/months.
• QUALITY CONTROL ISSUE: At least 3 reviews document significant installation errors (shower valves installed upside down, failed crimps causing flooding, misdiagnosis of water heater problem) requiring costly remediation.
• RECENCY BIAS NOTED: Most recent reviews (May-June 2025) are from Champion Home Services (HVAC/electrical), not Mr. Plumber Plumbing. Older Mr. Plumber reviews (2013-2020) show declining service quality trend. Two 1-star reviews from 2024 indicate ongoing issues.
• INCONSISTENT SERVICE: Wide variance in customer experience—some report excellent service from named technicians (Chris, Brian, Justin), while others report poor service from same company, suggesting quality depends heavily on individual technician assignment.
• EMERGENCY SERVICE FAILURES: Multiple reviews document failure to honor same-day emergency commitments, leaving customers without water/heat for extended periods.

This score should be treated with MODERATE confidence. While professionalism and experience scores are well-supported by 35-48 mentions, the pricing score (18 mentions) and project completion score (22 mentions) are based on fewer data points and show high variance. The company's pricing practices are a significant and consistent weakness that substantially reduces overall trustworthiness, despite individual technician competence. Customers should expect professional work but should obtain multiple quotes and clarify all costs in writing before engaging services.