North East Air Conditioning Heating & Plumbing Services

North East Air Conditioning Heating & Plumbing receives strong praise for professionalism, communication, and technician demeanor across a large volume of reviews, with many customers specifically naming technicians like Ralph, Gabriel, Charles, and others as courteous and thorough. However, the score is meaningfully pulled down by a cluster of serious negative reviews spanning pricing transparenc... Read more

North East Air Conditioning Heating & Plumbing receives strong praise for professionalism, communication, and technician demeanor across a large volume of reviews, with many customers specifically naming technicians like Ralph, Gabriel, Charles, and others as courteous and thorough. However, the score is meaningfully pulled down by a cluster of serious negative reviews spanning pricing transparency, dishonest diagnostics, incomplete or botched work, and a dismissive owner response to a legitimate complaint. Pricing is the weakest dimension, with multiple reviewers citing hidden charges, unexplained fees, and a $3,500 coil replacement that was allegedly unnecessary. Project completion also carries notable risk, with at least three reviews describing work left incomplete, callbacks not honored, or problems created by the technicians themselves. The high volume of positive reviews does provide genuine signal, but the severity and specificity of the negative reviews prevent a high overall score. Read less