Mr Rooter Plumbing of San Antonio

Mr. Rooter San Antonio earns strong marks for professionalism across a large number of reviews, with many customers praising punctuality, communication, courteous technicians, and responsiveness — including after-hours and same-day service. However, pricing is a significant and recurring concern: multiple reviewers across different years explicitly describe charges as excessive, non-transparent,... Read more

Mr. Rooter San Antonio earns strong marks for professionalism across a large number of reviews, with many customers praising punctuality, communication, courteous technicians, and responsiveness — including after-hours and same-day service. However, pricing is a significant and recurring concern: multiple reviewers across different years explicitly describe charges as excessive, non-transparent, or predatory, including complaints about inflated parts markups, refusal to provide itemized invoices, and quotes far above competitors. Project completion is mixed — many jobs were completed well and on time, but there are notable failures including abandoned work, damage left unrepaired, a no-show appointment, and at least one case where the company stopped responding after quoting. Experience scores are similarly split: many technicians are praised for skill and problem-solving, but at least two reviews describe serious incompetence including incorrect diagnosis and causing additional damage. The overall score reflects a company with genuine strengths in customer service and professionalism but meaningful and documented weaknesses in pricing fairness and consistent workmanship. Read less