J. R.’s Plumbing

J.R.'s Plumbing shows a mixed performance profile with significant inconsistency across service quality and customer outcomes. Professionalism scores relatively well (76.5) with 38 mentions highlighting courteous, punctual, and knowledgeable staff in positive reviews, but this is heavily offset by 11 negative reviews citing missed appointments, unprofessional behavior, screaming technicians, and p... Read more

J.R.'s Plumbing shows a mixed performance profile with significant inconsistency across service quality and customer outcomes. Professionalism scores relatively well (76.5) with 38 mentions highlighting courteous, punctual, and knowledgeable staff in positive reviews, but this is heavily offset by 11 negative reviews citing missed appointments, unprofessional behavior, screaming technicians, and poor communication. Pricing is a major concern (58.0) with multiple complaints of overcharging, price gouging during emergencies, inflated parts costs, and lack of transparency—some customers report being charged $400 for $25 in parts. Project completion (72.0) shows mixed results with some jobs completed efficiently but others abandoned or improperly diagnosed. Experience/workmanship (82.0) is generally praised when work is completed, but several reviews report incomplete repairs, work not to code, and misidentified problems. The company appears to have experienced significant staff turnover and quality degradation over time. Read less