Goettl Air Conditioning and Plumbing - San Antonio

Goettl demonstrates strong individual technician professionalism and technical competence, with many reviews praising specific technicians' knowledge, politeness, and work quality. However, the company is severely undermined by pervasive pricing concerns—numerous customers report being quoted exorbitant prices (often 3-10x competitor rates), experiencing aggressive upselling tactics, and feeling... Read more

Goettl demonstrates strong individual technician professionalism and technical competence, with many reviews praising specific technicians' knowledge, politeness, and work quality. However, the company is severely undermined by pervasive pricing concerns—numerous customers report being quoted exorbitant prices (often 3-10x competitor rates), experiencing aggressive upselling tactics, and feeling financially exploited. Project completion is inconsistent, with frequent no-shows, cancellations, rescheduling delays, incomplete work, and poor follow-through on warranty commitments. The company's two-tier sales model (technician diagnosis followed by office upsell calls) and pressure tactics for 5-star reviews further damage trust. While individual technicians earn high marks, systemic operational and business practice failures significantly drag down the overall score. Read less