Aramendia Plumbing, Heating and Air

Aramendia presents a deeply split profile: a large volume of positive reviews praising individual technicians by name for politeness, punctuality, and thoroughness is counterbalanced by a substantial and serious body of negative reviews alleging dishonest diagnostics, extreme overpricing, predatory sales tactics targeting elderly and vulnerable customers, and repeated failures to complete or follo... Read more

Aramendia presents a deeply split profile: a large volume of positive reviews praising individual technicians by name for politeness, punctuality, and thoroughness is counterbalanced by a substantial and serious body of negative reviews alleging dishonest diagnostics, extreme overpricing, predatory sales tactics targeting elderly and vulnerable customers, and repeated failures to complete or follow through on work. The pricing dimension is the most damaging, with numerous credible accounts of quotes 3–10x higher than competitors for identical work, undisclosed lease agreements, and charges inconsistent with advertised 'free estimates.' Project completion also suffers significantly, with multiple reviews describing abandoned jobs, parts never ordered, weeks without AC in Texas summer heat, and poor callback responsiveness. Professionalism scores moderately because individual field technicians frequently receive genuine praise, but office staff, sales consultants, and management draw repeated criticism for rudeness, dishonesty, and indifference. Experience is mixed: many technicians are described as skilled and knowledgeable, but a notable cluster of reviews describes misdiagnoses that were corrected cheaply by competitors, and at least one account of a technician making a repair worse. Read less