Plumbing By Rick

Plumbing By Rick shows a mixed but analyzable track record across all four dimensions. Professionalism scores moderately — many reviewers praise polite, courteous, and friendly technicians, but this is significantly dragged down by serious incidents including a plumber entering an unauthorized bathroom and breaking a fixture, technicians making inappropriate comments about female clients, and a ... Read more

Plumbing By Rick shows a mixed but analyzable track record across all four dimensions. Professionalism scores moderately — many reviewers praise polite, courteous, and friendly technicians, but this is significantly dragged down by serious incidents including a plumber entering an unauthorized bathroom and breaking a fixture, technicians making inappropriate comments about female clients, and a rescheduling on the day of a confirmed appointment. Pricing is the weakest dimension: while several reviewers note competitive quotes and beating competitor prices, there are multiple credible complaints about billing exceeding quoted amounts, undisclosed fees (helper labor, driving/shopping time, convenience fees), and a disputed $100 appliance removal charge — these are not minor gripes but detailed, specific billing grievances. Project completion is middling — most jobs appear to get done, but there are notable failures including a job left unresolved after billing nearly $300, a team that had to return the next day due to missing materials, and a rescheduling that cost a customer a day off work. Experience scores the highest, with multiple reviewers noting knowledgeable, skilled, and efficient technicians who solved complex or long-standing plumbing problems effectively. Read less