BL Plumbing Service

This single detailed review paints a deeply concerning picture of BL Plumbing Service across multiple dimensions. The contractor demonstrated poor technical knowledge of a condensate tankless water heater installation, ignored the manufacturer's manual, and incorrectly dismissed a critical venting cap that was ultimately the root cause of the system failure — a potentially dangerous situation in... Read more

This single detailed review paints a deeply concerning picture of BL Plumbing Service across multiple dimensions. The contractor demonstrated poor technical knowledge of a condensate tankless water heater installation, ignored the manufacturer's manual, and incorrectly dismissed a critical venting cap that was ultimately the root cause of the system failure — a potentially dangerous situation involving carbon monoxide risk. Professionalism was severely lacking: the contractor was dismissive of the customer's concerns, refused to accept responsibility at the conclusion of the job, and falsely claimed the cap had been changed by the manufacturer rather than acknowledging he had omitted it. Project completion was poor, with the customer left without hot water for approximately eight days and the issue only resolved after the customer's wife effectively taught the contractor the correct installation procedure. No pricing information was mentioned in the review, so that dimension cannot be scored. Read less