Hackett Plumbing & Remodel

Hackett Plumbing shows strong technical skill and fair pricing when work is completed, but professionalism is severely compromised by consistent communication failures and unresponsiveness. Three separate reviews explicitly document failure to return calls or schedule appointments, directly contradicting the positive reviews praising work quality. When projects are completed, workmanship and atten... Read more

Hackett Plumbing shows strong technical skill and fair pricing when work is completed, but professionalism is severely compromised by consistent communication failures and unresponsiveness. Three separate reviews explicitly document failure to return calls or schedule appointments, directly contradicting the positive reviews praising work quality. When projects are completed, workmanship and attention to detail are praised, but the inability to reliably engage with customers is a critical weakness. The company's ethical pricing approach is a genuine strength, but it cannot offset the fundamental breakdown in customer communication and responsiveness. Read less