Overview of Company Customer Sentiment Analysis in May
Professionalism is severely dragged down by two documented no-show/no-call incidents and one case of a failed city inspection three times over, despite some reviewers noting polite phone manner and good communication during active jobs. Project completion is similarly mixed: while a couple of reviews describe work being finished well and even going above and beyond, two no-shows represent complete... Read more
Professionalism is severely dragged down by two documented no-show/no-call incidents and one case of a failed city inspection three times over, despite some reviewers noting polite phone manner and good communication during active jobs. Project completion is similarly mixed: while a couple of reviews describe work being finished well and even going above and beyond, two no-shows represent complete non-delivery, and one installation required significant rework by a separate contractor to meet code and manufacturer standards. Experience scores low-to-moderate because the tankless water heater installation was critically deficient — missing required components, failing inspection three times, and voiding the manufacturer warranty — though other reviews describe competent handling of standard plumbing tasks. Pricing received only one explicit mention, describing the cost as reasonable, so that score carries very limited confidence and minimal weight in the overall calculation. The majority of reviews are from 2017–2021, with the most recent being over three years old, which further limits reliability. Read less