Overview of Company Customer Sentiment Analysis in May
This contractor exhibits severe and consistent deficiencies across all dimensions. Four of six reviews are 1-star accounts detailing abandoned projects, non-payment of equipment rentals, fraudulent liens, no-shows, and financial instability. Two positive 5-star reviews from 2019-2020 are vastly outweighed by detailed, corroborated negative accounts from 2020-2021 showing a pattern of taking deposi... Read more
This contractor exhibits severe and consistent deficiencies across all dimensions. Four of six reviews are 1-star accounts detailing abandoned projects, non-payment of equipment rentals, fraudulent liens, no-shows, and financial instability. Two positive 5-star reviews from 2019-2020 are vastly outweighed by detailed, corroborated negative accounts from 2020-2021 showing a pattern of taking deposits without completing work, poor communication, and combative behavior when confronted. The contractor's professionalism score is critically low due to frequent no-shows, late arrivals, excuses, and hostile interactions. Project completion is near-zero as multiple projects were abandoned mid-work. While two reviews mention reasonable pricing, this is irrelevant given the work was never completed. The WW Score of 28.3 reflects a contractor with serious legal and ethical issues. Read less