Overview of Company Customer Sentiment Analysis in May
All three reviews are overwhelmingly negative, painting a consistent picture of serious failures across nearly every dimension. Professionalism was severely undermined by broken promises, ignored complaint letters, unreturned calls, and in one case a contractor reportedly calling a customer to yell and curse after a complaint was posted online. Pricing transparency was flagged explicitly in one re... Read more
All three reviews are overwhelmingly negative, painting a consistent picture of serious failures across nearly every dimension. Professionalism was severely undermined by broken promises, ignored complaint letters, unreturned calls, and in one case a contractor reportedly calling a customer to yell and curse after a complaint was posted online. Pricing transparency was flagged explicitly in one review, where a $460 charge for drain pipe was levied post-installation without prior disclosure, representing a dramatic and unjustified markup over retail cost. Project completion was a recurring failure across all three reviews, with permits either never pulled, pulled incorrectly, or left unresolved for months to over a year, forcing customers to handle issues themselves or face city inspector consequences. The only partial credit in experience comes from one reviewer noting the physical installation itself was acceptable, though even that was undermined by the failure to complete the required inspection process. Read less