H&H Backflow

Chad's service shows strong technical capability and fair pricing, but is significantly undermined by a critical failure in project completion and follow-up. The October 2024 review documents a serious issue: after completing work, Chad failed to respond to calls regarding a pipe crack that occurred shortly after repair, suggesting poor accountability once payment was received. While four other re... Read more

Chad's service shows strong technical capability and fair pricing, but is significantly undermined by a critical failure in project completion and follow-up. The October 2024 review documents a serious issue: after completing work, Chad failed to respond to calls regarding a pipe crack that occurred shortly after repair, suggesting poor accountability once payment was received. While four other reviews praise his professionalism, scheduling, and reasonable pricing, the single detailed negative review carries substantial weight because it describes a complete breakdown in customer service and responsibility. The positive reviews lack specificity and some appear generic, making it difficult to fully validate claims against the concrete failure documented in the most recent review. Read less