Custom Plumbing Services

Custom Plumbing Services has a large and long-running review history showing a genuinely mixed record. Professionalism scores moderately — the majority of reviewers praise courteous, friendly technicians and responsive scheduling, but a meaningful minority report serious failures including no-call/no-shows, rude office staff, and at least one incident of aggressive behavior by employees in a com... Read more

Custom Plumbing Services has a large and long-running review history showing a genuinely mixed record. Professionalism scores moderately — the majority of reviewers praise courteous, friendly technicians and responsive scheduling, but a meaningful minority report serious failures including no-call/no-shows, rude office staff, and at least one incident of aggressive behavior by employees in a company vehicle. Pricing is the weakest dimension: multiple independent reviewers across different years describe feeling overcharged, opaque billing, rates described as $600/hour, and prices that increased significantly without justification, pulling this score well below average despite some reviewers finding pricing fair. Project completion is above average but not strong — many jobs were completed promptly and correctly on the first visit, but a recurring pattern of misdiagnosis, return visits required, work not completed to code, and failure to honor callbacks or follow up on warranty work meaningfully depresses this score. Experience is similarly mixed: technicians are frequently praised for skill and use of diagnostic technology, but multiple reviews cite wrong diagnoses, use of unlicensed apprentices billed at licensed rates, and substandard workmanship that required correction by other companies. Read less