Brittain Plumbing

Neighborhood Plumbing (formerly Brittain Plumbing) has a strong base of loyal, long-term customers who consistently praise punctuality, friendliness, and responsiveness, driving a solid professionalism score. However, a meaningful cluster of negative reviews — spanning multiple years — documents repeated issues including incomplete work requiring multiple return visits, incorrect parts ordered... Read more

Neighborhood Plumbing (formerly Brittain Plumbing) has a strong base of loyal, long-term customers who consistently praise punctuality, friendliness, and responsiveness, driving a solid professionalism score. However, a meaningful cluster of negative reviews — spanning multiple years — documents repeated issues including incomplete work requiring multiple return visits, incorrect parts ordered, jobs left unfinished, and work that failed shortly after completion, which significantly tempers the project completion score. Pricing is a notable weak point: several reviewers explicitly complained about hidden charges, unexplained tool fees, billing for travel time due to the company's own errors, and charges for minimal work, pulling the price-friendly score down considerably. On the experience dimension, while many reviews praise skilled senior plumbers like Steve Brittain, multiple reviews describe poor workmanship from junior or trainee plumbers, including improperly installed flanges, leaking drains, and unresolved problems. The most recent reviews (2024–2025) trend more positively, suggesting some improvement under the new Neighborhood Plumbing brand, but the historical record introduces meaningful uncertainty. Read less