Beyond Wow Plumbing

S&D Plumbing's WW Score is severely dragged down by an overwhelming and consistent pattern of pricing complaints spanning the full review history from 2010 to 2024. Pricing is the single most-mentioned dimension across all reviews, with dozens of customers independently reporting charges they describe as 2x to 10x what competitors quoted for identical work — covering everything from simple fauce... Read more

S&D Plumbing's WW Score is severely dragged down by an overwhelming and consistent pattern of pricing complaints spanning the full review history from 2010 to 2024. Pricing is the single most-mentioned dimension across all reviews, with dozens of customers independently reporting charges they describe as 2x to 10x what competitors quoted for identical work — covering everything from simple faucet installs to water heater replacements and leak detection. Project completion is also significantly impaired, with multiple reviews documenting misdiagnosis, incomplete repairs, abandoned jobs, property damage left unaddressed, and a pattern of failed follow-through by management. Professionalism scores modestly above the midpoint because many individual technicians are praised for courtesy and punctuality, but this is offset by repeated complaints about appointment cancellations, no-shows, rude office staff, and management that refuses to return calls. Experience scores similarly mixed — some technicians are praised as highly skilled and honest, while others are documented misdiagnosing problems, using broken equipment, or recommending unnecessary major repairs that second-opinion plumbers quickly disproved. Read less