Overview of Company Customer Sentiment Analysis in May
This contractor's review set is severely impacted by one highly detailed 1-star review alleging outright fraud — specifically, charging $5,000 for 12 piers that were allegedly never installed and refusing to refund the customer. This single review carries enormous weight because it directly addresses project completion and pricing with specific, credible detail. The remaining four positive revie... Read more
This contractor's review set is severely impacted by one highly detailed 1-star review alleging outright fraud — specifically, charging $5,000 for 12 piers that were allegedly never installed and refusing to refund the customer. This single review carries enormous weight because it directly addresses project completion and pricing with specific, credible detail. The remaining four positive reviews are all dated between 2015 and 2017, making them 7–10 years old, which significantly reduces their reliability for assessing current performance. While those older reviews do paint a picture of a responsive, communicative contractor who delivers on work, one review among them also noted scheduling delays and poor proactive communication about those delays. The fraud allegation alone is sufficient to substantially depress the project completion and pricing scores, and the age of all other reviews prevents any confident recovery of the overall score. Read less