Overview of Company Customer Sentiment Analysis in May
Both available reviews are strongly negative and focus on predatory financing and contract practices rather than the quality of physical plumbing or HVAC work performed. Professionalism scores extremely low due to explicit allegations of deceptive sales tactics, targeting of elderly customers, unresponsiveness across many hours of attempted contact, and a UCC lien filing that one reviewer describe... Read more
Both available reviews are strongly negative and focus on predatory financing and contract practices rather than the quality of physical plumbing or HVAC work performed. Professionalism scores extremely low due to explicit allegations of deceptive sales tactics, targeting of elderly customers, unresponsiveness across many hours of attempted contact, and a UCC lien filing that one reviewer describes as retaliatory. Pricing scores near zero because both reviewers describe financing terms they characterize as predatory — one citing a $4,000 water heater costing $8,000 total and an $11,000 HVAC installation ballooning to $24,000 under the lease-purchase structure. Project completion and experience cannot be scored because neither reviewer commented on whether the physical work was completed or on the technical quality of the installation. With only two reviews, all scores carry very limited confidence and the WW Score cannot be reliably calculated. Read less