Find Nearby Plumbers In Plano, Texas

All About Water Heaters has an overwhelmingly positive review base spanning over a decade, with consistent praise for professionalism, competitive pricing, responsiveness, and technical competence. Pricing is a particular strength, with dozens of reviewers explicitly noting Al's quotes were lower than competitors, sometimes by hundreds of dollars, and that there were no hidden fees or surprise charges. Project completion scores are strong but are meaningfully dragged down by three serious negative reviews: one describing a no-show with no follow-up, one describing an installed wrong-sized pump with the owner eventually going silent, and one highly detailed account of code violations, permit failures, warranty non-fulfillment, and a formal complaint upheld by the Texas State Board of Plumbing Examiners. Experience scores are generally high but the negative reviews introduce documented instances of incorrect parts installation and non-compliant plumbing work that cannot be ignored. The volume of positive reviews is substantial, but the severity and specificity of the negative reviews — particularly the regulatory finding — prevent top-tier scores in project completion and experience.

• DUPLICATE REVIEW DETECTED: The 1-star review dated 2023-04-01 appears twice with identical text and rating. Only one instance was counted in scoring.
• BLANK/PLACEHOLDER REVIEWS: Several reviews contain only '.', 'unknown', or no text at all (approximately 10 reviews). These were excluded from dimension scoring as they provide no usable data.
• SERIOUS NEGATIVE FLAG — REGULATORY ACTION: One detailed 1-star review (dated 2021-09-30) describes a formal complaint filed with the Texas State Board of Plumbing Examiners that resulted in upheld violations including: evading client responsibility, failing to timely obtain a plumbing permit, willfully or negligently installing non-compliant plumbing, and failing to provide required regulatory disclosures. This is a significant credibility and competence flag.
• SERIOUS NEGATIVE FLAG — ABANDONED JOB: One 1-star review (dated 2023-04-01) describes a technician arriving without proper tools, installing the wrong-sized pump, and the owner eventually going completely silent and refusing to respond to calls or texts.
• SERIOUS NEGATIVE FLAG — NO-SHOW: One 1-star review (dated 2017-09-26) describes Al failing to show up on a scheduled day, providing an excuse, promising a Saturday visit, and then going completely silent with no follow-up.
• RECENCY NOTE: The majority of reviews are older than 12 months. Only approximately 15 reviews are dated within the past 12 months (mid-2024 to mid-2025). The three negative reviews are all from 2017–2023, which is relevant context, but the recency of positive reviews does not fully offset the documented regulatory violation.
• FAKE REVIEW AWARENESS: The volume of 5-star reviews with very similar generic praise (e.g., 'professional, courteous, efficient') raises mild concern about review authenticity. However, many reviews contain specific names, dates, job details, and dollar amounts, which reduces this concern significantly. No strong fake review pattern is confirmed, but the uniformity of positive language warrants mild caution.

This WW Score is based on a large review set (101 reviews) with HIGH data confidence across all four dimensions, but the score should be interpreted with caution due to three substantiated negative experiences — including one that resulted in upheld regulatory violations by the Texas State Board of Plumbing Examiners — which represent meaningful risk factors that the high volume of positive reviews cannot fully neutralize.

Eagle Quality Plumbing demonstrates strong overall performance with a WW Score of 82.1, driven primarily by consistent professionalism (86.5) and solid technical experience (84.0). The company excels in communication, punctuality, and staff attitude across 42 mentions, with multiple reviews praising named technicians like Tim, Tyler, John, and Quan for their expertise and courteous demeanor. Project completion scores (80.5) reflect generally reliable follow-through, though several negative reviews document incomplete work, abandoned jobs, and quality issues on complex projects. Pricing (78.0) is a relative strength compared to competitors, though some customers report concerns about service fees and unexpected charges. The company's faith-based values and community involvement are frequently mentioned as differentiators.

• CRITICAL: Five 1-star reviews document serious issues including alleged fraudulent leak detection (false positives), abandoned jobs resulting in litigation, unauthorized work on customer property, and poor workmanship on multi-fixture installations. These are not isolated complaints but represent systematic problems on specific job types.
• LEAK DETECTION CONCERNS: Multiple reviews (2020, 2023) describe false positive leak detection results, with customers reporting that subsequent independent testing found no leaks. One customer was charged $295 for a second test that contradicted the first, with the company refusing responsibility for not turning off auto-fill valves before testing.
• PROJECT COMPLETION RED FLAGS: One 1-star review explicitly states 'abandoned job...we had to sue...and WE WON case...CASE # 01SC 18 00188' (public record). Another 2-star review documents six faucet installations that required complete reinstallation due to improper initial work.
• UNAUTHORIZED ACCESS: One 1-star review (2023) documents a technician showing up without authorization, turning off water at the meter, and performing undocumented work while the homeowner was absent.
• PRICING INCONSISTENCY: One 2-star review (2023) reports being charged $150 for a 7-minute service call (with 15 minutes of technicians sitting outside), contradicting the company's reputation for fair pricing.
• RECENCY PATTERN: Most 5-star reviews cluster in 2021-2025 (recent), while negative reviews span 2020-2023. This suggests either improved operations in recent years or potential review manipulation. The oldest negative reviews (2020) document serious issues (litigation, false leak detection) that may indicate systemic problems.
• GENERIC PRAISE PATTERN: Approximately 15 reviews contain minimal detail (e.g., 'Amazing company and white glove service. Definitely recommend!' or blank reviews with 5-star ratings). While not conclusive evidence of fake reviews, the lack of specificity is notable.
• DUPLICATE REVIEW: One review appears twice verbatim (John replumbing review, dated 2023-06-10 and 2023-03-24), suggesting possible review duplication or data error.

This WW Score of 82.1 should be treated with MODERATE-TO-HIGH caution. While the company demonstrates genuine strengths in professionalism and technical skill (supported by 40+ detailed positive reviews), the presence of documented litigation, false leak detection allegations, and abandoned job claims significantly undermines confidence in overall reliability. The score reflects an average across a polarized customer base: highly satisfied clients (majority) versus customers who experienced serious failures (minority but well-documented). The company appears to perform well on routine service calls but shows concerning patterns on complex projects (slab leaks, replumbing, leak detection). Prospective customers should request references for their specific project type and verify leak detection results independently before committing to major repairs.

In-House Plumbing demonstrates strong overall performance across all dimensions, with particular strengths in project completion and technical expertise. The company excels at responsiveness, follow-through on callbacks, and delivering quality workmanship, as evidenced by numerous detailed accounts of complex sewer replacements and leak repairs completed on time. Professionalism is consistently praised, with specific mentions of courteous staff, punctuality, and thorough communication via detailed videos and diagrams. Pricing receives a moderate score due to mixed feedback: while many reviews highlight fair and competitive pricing with no hidden charges, two detailed negative reviews document significant price escalations and lack of itemized invoicing, which substantially impact confidence in this dimension. The company's honesty and integrity are frequently cited as differentiators.

• Two significant negative reviews (2019-08-28 and 2016-10-12) describe serious issues: undisclosed price increases totaling $1,400+ and warranty denial after failed repairs. These are material complaints that warrant caution despite the overwhelmingly positive majority.
• One negative review (2013-01-22) documents poor communication and lack of service recovery after a missed appointment, suggesting inconsistent customer service standards.
• One negative review (2021-08-12) alleges rude customer service from staff and management, though context is limited and the reviewer's framing is somewhat unclear.
• Most reviews are older than 3 years (majority from 2014-2020); only 4 reviews are from 2022-2023, limiting recency assessment.
• The overwhelmingly positive reviews (26 of 30 are 5-star) could suggest selection bias, though the detailed nature of most positive reviews and the presence of substantive negative reviews mitigates concerns about fake review patterns.

This WW Score of 82.1 is reliable and should be trusted as a fair assessment. The score is based on substantial data (30 reviews with 22+ mentions per dimension), and the HIGH overall confidence reflects consistent patterns across multiple dimensions. However, the pricing dimension warrants particular scrutiny due to documented escalation issues in at least one case, and potential customers should request itemized, fixed-price quotes in writing before committing to major work. The company's responsiveness and technical quality appear genuinely strong, but recent reviews are limited.

SS Water Restoration demonstrates strong performance across professionalism, project completion, and technical experience based on four recent reviews. All reviews explicitly praise professional demeanor, responsiveness, reliability, and technical knowledge in handling water damage restoration. Staff members (Stefan, Richard, Shelby) are consistently noted for being courteous, easy-going, and quick to respond. Projects were completed thoroughly with follow-up visits and insurance coordination. However, the sample size is small (4 reviews) and pricing is never mentioned, limiting confidence in the overall assessment.

• All four reviews are 5-star ratings with no critical feedback or complaints—this uniformity warrants caution, though reviews contain specific details (names, locations, processes) that suggest authenticity rather than fabrication
• Pricing dimension has zero mentions; no data available on value for money or cost transparency
• Small sample size (n=4) limits statistical confidence; recommend collecting more reviews before relying heavily on this score
• Three of four reviews are from 2024 (recent), one from late 2023, so recency is strong

This score should be treated with moderate caution due to the small sample size and absence of any pricing feedback; the uniformly positive ratings suggest either genuinely excellent service or potential selection bias in which customers chose to review, but specific operational details in reviews support authenticity.

Kenny's plumbing operation demonstrates strong performance across all measured dimensions. Professionalism is consistently praised with mentions of punctuality, cleanliness, communication, and courteous behavior across all three reviews. Project completion is exemplary—all jobs were finished completely with no abandoned work, and two reviews explicitly note final costs matched or came in under initial estimates. Technical expertise is evident in the ability to diagnose complex issues (slab leaks, pressure problems) that other plumbers had misdiagnosed, and in explaining solutions clearly to customers. Pricing appears fair and transparent, though only two reviews explicitly address cost. The WW Score of 89.3 reflects strong, consistent performance, though the small sample size (3 reviews) limits confidence.

• Small sample size (n=3) limits statistical reliability—recommend collecting additional reviews before making major business decisions
• All three reviews are 5-star ratings with no critical feedback; while not necessarily fake, this perfect record should be validated with additional independent reviews
• Two of three reviews are from 2019 (4+ years old); only one review from 2021 provides recent performance data
• No negative or mixed reviews present to test consistency of service quality across different scenarios

This score should be treated as preliminary and directionally positive but not definitive; with only 3 reviews and all from the same positive sentiment, additional recent reviews are needed to establish robust confidence in the 89.3 WW Score.

Jonathan at Landry Plumbing demonstrates strong performance across all measured dimensions. All three reviews explicitly praise his punctuality, communication, and responsiveness (professionalism), with consistent mentions of on-time service and proactive customer engagement. His technical expertise and quality workmanship are evident across foundation leak repair and AC condensate line work (experience). Pricing transparency and fair value are mentioned in two reviews, though pricing detail is limited. Project completion is consistently affirmed with no abandoned work or callback issues noted. The score reflects solid, reliable service with strong customer satisfaction.

• Only 3 reviews analyzed — sample size is small and limits statistical confidence
• First review is notably longer and more detailed than others, with comprehensive praise across all dimensions; while not necessarily fake, the disparity in review length and depth warrants noting
• All reviews are 5-star ratings with no critical feedback or complaints — this is consistent with genuine positive experiences but also typical of curated or self-selected review sets
• Most recent review is from December 2023 (within 12 months); other two reviews are from mid-2023, providing reasonable recency
• No negative or mixed reviews present to validate balance

This WW Score should be treated as a preliminary indicator only. With only 3 reviews, the sample size is insufficient to establish robust confidence in the overall rating. The score reflects consistently positive feedback on professionalism, completion, and experience, but additional reviews (ideally 8+) would be needed to validate these findings and detect any potential service gaps.