At-Ease Plumbing

At-Ease Plumbing has a strongly polarized review profile: a large cluster of satisfied customers praise Randy's responsiveness, same-day availability, and courteous demeanor, while a meaningful minority of negative reviews describe serious workmanship failures, billing disputes, and at least one account of aggressive behavior by a technician. The tankless water heater installation review (2024) is... Read more

At-Ease Plumbing has a strongly polarized review profile: a large cluster of satisfied customers praise Randy's responsiveness, same-day availability, and courteous demeanor, while a meaningful minority of negative reviews describe serious workmanship failures, billing disputes, and at least one account of aggressive behavior by a technician. The tankless water heater installation review (2024) is particularly damaging to the experience and project completion scores, as it details multiple code-level deficiencies confirmed by the manufacturer. Pricing is a recurring concern across multiple negative reviews, with customers citing charges that felt disproportionate to the work performed, including a disputed $385 drain clearing and a $90 charge to tighten a screw. Professionalism scores are dragged down by the reported physical confrontation in one review and the rude phone interaction attributed to Steve, though many other customers describe Randy personally as polite and professional. Overall, the business performs adequately on routine, low-complexity jobs but shows meaningful risk on larger or more technical installations. Read less