American Leak Detection of Dallas

American Leak Detection of Dallas earns strong marks for professionalism in recent reviews, with dozens of customers praising punctuality, courteous technicians, and clear communication — particularly standout employees like Dean, Brad, Carl, Marcus, Justin, and Wes. However, a meaningful minority of reviews — spanning multiple years — describe serious failures in project completion, includi... Read more

American Leak Detection of Dallas earns strong marks for professionalism in recent reviews, with dozens of customers praising punctuality, courteous technicians, and clear communication — particularly standout employees like Dean, Brad, Carl, Marcus, Justin, and Wes. However, a meaningful minority of reviews — spanning multiple years — describe serious failures in project completion, including misdiagnosed leaks, abandoned callbacks, work that had to be redone by competitors, and at least one case where a customer was charged full price for incomplete services. Pricing is a consistent concern: multiple reviewers explicitly noted that ALD's rates were significantly higher than competitors, and several felt charged unfairly for partial or inconclusive work. Experience scores are mixed — while many technicians are praised as highly skilled, a recurring pattern of missed or incorrect leak locations across pool, slab, and irrigation jobs meaningfully drags this dimension down. The overall score reflects a company with genuine strengths in customer-facing professionalism but notable and documented weaknesses in diagnostic accuracy, pricing transparency, and follow-through on repairs. Read less