Overview of Company Customer Sentiment Analysis in May
This single review describes a severely negative experience across nearly every measurable dimension. Professionalism was extremely poor: the crew left a significant mess, used chemicals after explicitly promising they would not, the owner was dismissive and rude, and he abandoned the job site without notice. Project completion failed entirely — the original small crack repair was not completed ... Read more
This single review describes a severely negative experience across nearly every measurable dimension. Professionalism was extremely poor: the crew left a significant mess, used chemicals after explicitly promising they would not, the owner was dismissive and rude, and he abandoned the job site without notice. Project completion failed entirely — the original small crack repair was not completed correctly, the scope of work was exceeded without authorization (full tub resurfacing was done when only a crack repair was requested), and the tub was ultimately left beyond repair requiring full replacement. Experience scores were also very low, as the workmanship was described as unfinished and unsanded, the non-slip surface was destroyed, and overspray was left on uncovered surfaces. Pricing data was not mentioned in the review and cannot be scored. Read less