Overview of Company Customer Sentiment Analysis in August
This contractor's reviews paint a deeply concerning picture across nearly every dimension evaluated. Professionalism is severely damaged by accounts of a manager refusing to return critical permit paperwork, repeated no-shows, and a failure to follow basic safety protocol (not calling 811 before digging, resulting in a broken gas line). Project completion is similarly poor, with one reviewer descr... Read more
This contractor's reviews paint a deeply concerning picture across nearly every dimension evaluated. Professionalism is severely damaged by accounts of a manager refusing to return critical permit paperwork, repeated no-shows, and a failure to follow basic safety protocol (not calling 811 before digging, resulting in a broken gas line). Project completion is similarly poor, with one reviewer describing repeated installation errors on a large project and another describing an incomplete and irresponsible dig that damaged neighboring property. The single positive review praising punctuality and communication is generic, lacks specific detail, and is heavily outweighed by three detailed negative accounts. Pricing data was entirely absent from all reviews, so that dimension could not be scored. Read less