Overview of Company Customer Sentiment Analysis in May
This contractor demonstrates severe deficiencies across all measured dimensions. Professionalism is critically compromised by missed appointments, poor communication, failure to return calls, and sending unlicensed and unsuitable workers to job sites. Pricing integrity is undermined by unexplained cost increases, disputed bids, and refusal to honor original quotes. Project completion is marred by ... Read more
This contractor demonstrates severe deficiencies across all measured dimensions. Professionalism is critically compromised by missed appointments, poor communication, failure to return calls, and sending unlicensed and unsuitable workers to job sites. Pricing integrity is undermined by unexplained cost increases, disputed bids, and refusal to honor original quotes. Project completion is marred by incomplete work, code violations (18 found by city inspector), sloppy workmanship, and refusal to address deficiencies or honor callbacks. Technical experience is questionable given the high number of code violations and poor supervision of helpers. The contractor's pattern of denying responsibility, refusing documentation review, and avoiding accountability is consistent across multiple independent reviews spanning over a decade. Read less