Overview of Company Customer Sentiment Analysis in May
CT's Super Snake Plumbing has an overwhelmingly negative review profile across all four scored dimensions. Professionalism is critically damaged by repeated no-shows, complete failure to return calls or texts, rude behavior toward customers, and one reviewer noting a dog was brought to a jobsite. Project completion is nearly non-existent as a positive — multiple reviewers describe work that was ... Read more
CT's Super Snake Plumbing has an overwhelmingly negative review profile across all four scored dimensions. Professionalism is critically damaged by repeated no-shows, complete failure to return calls or texts, rude behavior toward customers, and one reviewer noting a dog was brought to a jobsite. Project completion is nearly non-existent as a positive — multiple reviewers describe work that was never finished, repeated broken appointments, abandoned jobs, and in one case a customer paying $500 for work that was never performed. Experience scores are low due to reports of shoddy re-piping work, a stripped valve screw that worsened a simple repair, and ongoing leaks after supposed fixes. The only positive signals come from two older reviews (2013 and 2015) praising prompt service and fair pricing on water heater replacements, which provide the sole basis for any score above zero in pricing and prevent a complete zero across all dimensions. Read less