Superior Rooter and Plumbing

Superior Rooter demonstrates significant and consistent weaknesses across all dimensions. Professionalism is severely compromised by poor communication (delayed callbacks, noncommittal responses), unfriendly staff, late arrivals, and unresponsiveness to emergencies—critical failures in a plumbing business. Project completion is undermined by incomplete repairs (ceiling leak fixed twice but still... Read more

Superior Rooter demonstrates significant and consistent weaknesses across all dimensions. Professionalism is severely compromised by poor communication (delayed callbacks, noncommittal responses), unfriendly staff, late arrivals, and unresponsiveness to emergencies—critical failures in a plumbing business. Project completion is undermined by incomplete repairs (ceiling leak fixed twice but still failed, water damage resulted), lack of follow-through, and refusal to honor callbacks. Pricing concerns emerge from high labor charges with undisclosed minimums and lack of transparency. While two reviews praise prompt response and fair pricing, they are heavily outweighed by four reviews documenting failures. The company's inability to handle emergency situations and poor quality control are particularly damaging. Read less