Smith & Sons

Smith & Sons Plumbing demonstrates strong overall performance with a WW Score of 82.1. Professionalism is a clear strength (88.5), with consistent praise for punctuality, courteous staff, and responsive communication across 38 reviews. Project completion scores well at 81.5 based on 28 mentions, though two negative reviews cite incomplete work and abandonment to other jobs. Pricing is competitive ... Read more

Smith & Sons Plumbing demonstrates strong overall performance with a WW Score of 82.1. Professionalism is a clear strength (88.5), with consistent praise for punctuality, courteous staff, and responsive communication across 38 reviews. Project completion scores well at 81.5 based on 28 mentions, though two negative reviews cite incomplete work and abandonment to other jobs. Pricing is competitive (84.0) with multiple customers noting fair rates compared to competitors, though only 16 mentions limit confidence. Experience is solid at 86.0, with frequent mentions of technical knowledge and problem-solving ability. However, two detailed 1-star reviews from May 2024 raise serious concerns about dishonest reporting, misleading information to customers versus property managers, and unprofessional scheduling by staff member Debbie. Read less