Overview of Company Customer Sentiment Analysis in May
The review set is extremely small (3 reviews) and heavily skewed negative, with two detailed 1-star reviews from 2024 describing serious failures across multiple dimensions. The single positive review is from 2022 and describes a fast, professional response to a water heater leak, but it is now over two years old and is outweighed by the severity and specificity of the negative accounts. Pricing c... Read more
The review set is extremely small (3 reviews) and heavily skewed negative, with two detailed 1-star reviews from 2024 describing serious failures across multiple dimensions. The single positive review is from 2022 and describes a fast, professional response to a water heater leak, but it is now over two years old and is outweighed by the severity and specificity of the negative accounts. Pricing concerns are severe: one reviewer was misquoted and billed far above estimate, while another received an initial quote of $7,500 for a job ultimately completed for $440. Project completion failures are critical, including a 13-day water leak caused by the contractor's negligence that resulted in flooding and property damage. Professionalism scores are dragged down sharply by reports of unresponsiveness, blame-shifting, lack of accountability, and using a paying customer's time to train a colleague. Read less