Overview of Company Customer Sentiment Analysis in May
This contractor's reviews paint a consistently negative picture across nearly all dimensions. Professionalism is severely damaged by multiple accounts of condescending behavior, undisclosed trip fees, threats of property liens, and a billing dispute where a customer was charged without any work being performed or agreed upon. Pricing is a major pain point, with complaints about hidden hourly charg... Read more
This contractor's reviews paint a consistently negative picture across nearly all dimensions. Professionalism is severely damaged by multiple accounts of condescending behavior, undisclosed trip fees, threats of property liens, and a billing dispute where a customer was charged without any work being performed or agreed upon. Pricing is a major pain point, with complaints about hidden hourly charges, a $3,200 bathtub replacement quote, overbilling for time spent waiting on parts, and an unsolicited $225 bill. Project completion suffers from accounts of technicians refusing to do the requested work, abandoning diagnosis, and one instance of a job taking four hours longer than expected due to poor preparation. Experience scores slightly higher due to a small number of positive reviews describing competent, timely repairs, but these are heavily outweighed by negative accounts of misdiagnosis, refusal to investigate problems, and poor technical follow-through. Read less