Rushing Plumbing

The WW Score of 56.7 reflects significant quality inconsistency across reviews. Two older reviews (2020–2021) praise Simpson's professionalism, pricing, and technical skill with high marks. However, a recent October 2023 review documents a critical failure: incomplete work on a service call that created a leak, followed by poor warranty handling and dismissive communication from ownership. The c... Read more

The WW Score of 56.7 reflects significant quality inconsistency across reviews. Two older reviews (2020–2021) praise Simpson's professionalism, pricing, and technical skill with high marks. However, a recent October 2023 review documents a critical failure: incomplete work on a service call that created a leak, followed by poor warranty handling and dismissive communication from ownership. The contractor's refusal to stand behind work that required P-Trap removal during the original job, combined with rushed decision-making pressure, represents a serious project completion and professionalism failure. The small sample size and recency disparity limit confidence, but the recent negative experience carries substantial weight. Read less