Pipe Down Services, Inc

Pipe Down Services has an overwhelmingly negative review profile driven by a high volume of complaints across all four scored dimensions. Professionalism is the most-mentioned dimension and the most damaging: dozens of reviewers describe specific technicians — most frequently 'John', 'Johnn', and 'Blaine' — as rude, dismissive, condescending, and hostile to customers in their own homes, with t... Read more

Pipe Down Services has an overwhelmingly negative review profile driven by a high volume of complaints across all four scored dimensions. Professionalism is the most-mentioned dimension and the most damaging: dozens of reviewers describe specific technicians — most frequently 'John', 'Johnn', and 'Blaine' — as rude, dismissive, condescending, and hostile to customers in their own homes, with the owner himself reportedly telling a customer to 'take your sh*tty business elsewhere.' Project completion is nearly as problematic, with repeated accounts of technicians refusing to attempt repairs, abandoning jobs, failing to return calls for days or weeks, and leaving work incomplete or incorrectly done. Experience scores are dragged down by multiple accounts of misdiagnoses (e.g., falsely claiming foundation issues, incorrectly stating walls needed to be demolished), incorrect installations causing flooding, and technicians lacking skills for the jobs assigned. Pricing receives a slightly higher score only because a small number of positive reviewers praised fair and transparent quotes, but this is heavily offset by accounts of hidden charges, inflated out-of-pocket demands, and suspected dishonest reporting to home warranty companies to avoid covered work. The only consistent bright spot across the review history is technician Larry, who is praised by name in multiple reviews for punctuality, professionalism, and quality workmanship — without Larry, scores would be even lower. Read less