Toby’s Plumbing

Toby's Plumbing shows significant inconsistency across reviews spanning 2016–2022. Professionalism scores are mixed: staff are described as knowledgeable, friendly, and responsive in positive reviews, but customer service failures (missed callbacks, broken promises about technician continuity) severely damage this dimension. Pricing is a major concern—multiple reviews cite excessive labor char... Read more

Toby's Plumbing shows significant inconsistency across reviews spanning 2016–2022. Professionalism scores are mixed: staff are described as knowledgeable, friendly, and responsive in positive reviews, but customer service failures (missed callbacks, broken promises about technician continuity) severely damage this dimension. Pricing is a major concern—multiple reviews cite excessive labor charges ($420 for 4 hours on simple tasks, $95/hr rates) and lack of transparency, with one customer explicitly stating they switched providers to save hundreds of dollars. Project completion is undermined by incomplete problem resolution on first visits and poor follow-through on promised callbacks. Technical skill appears adequate when plumbers are engaged, but poor coordination and preparation reduce overall effectiveness. The oldest reviews (2016, 2019) are more positive; recent reviews (2020, 2022) show deteriorating service quality. Read less