Ken-Man Plumbing

Ken-Man Plumbing receives a low WW Score of 42.3, driven primarily by severe deficiencies in project completion and professionalism. Multiple reviews document repeated service failures, including misdiagnosis of plumbing issues (charging $125 per visit for a misaligned pipe problem), refusal to service out-of-warranty homes, and failure to respond to emergency sewage backup situations. While one r... Read more

Ken-Man Plumbing receives a low WW Score of 42.3, driven primarily by severe deficiencies in project completion and professionalism. Multiple reviews document repeated service failures, including misdiagnosis of plumbing issues (charging $125 per visit for a misaligned pipe problem), refusal to service out-of-warranty homes, and failure to respond to emergency sewage backup situations. While one recent review (May 2024) praises John's responsiveness and customer service recovery, this is outweighed by consistent complaints about poor follow-through, lack of accountability, and unprofessional business practices. Pricing concerns are evident in the $250 charged for incorrect diagnoses with no refund offered. The company's reliance on unlicensed subcontractors, as alleged in one review, raises serious legal and quality concerns. Read less