Phil Kerr’s Plumbing, Heating And Air Conditioning Company

This contractor has a deeply mixed record across all four dimensions. Professionalism is dragged down significantly by one detailed 1-star review describing a failure to return a manager callback, dismissive receptionist behavior, and a suggestion to call a competitor — offset partially by positive mentions of quick callbacks and helpful staff in other reviews. Pricing is a notable concern: one ... Read more

This contractor has a deeply mixed record across all four dimensions. Professionalism is dragged down significantly by one detailed 1-star review describing a failure to return a manager callback, dismissive receptionist behavior, and a suggestion to call a competitor — offset partially by positive mentions of quick callbacks and helpful staff in other reviews. Pricing is a notable concern: one reviewer paid $1,200 for a job another company quoted at $560, citing $160/hour overtime charges for time spent searching for a part, though the owner did eventually make it right. Project completion is the most damaging dimension — the detailed 1-star review documents two failed repair attempts on the same HVAC issue within five weeks, with the problem recurring, which is a serious workmanship and follow-through failure. Positive reviews are brief and lack specifics, limiting their evidentiary weight. Read less