Mr. Rooter Plumbing of Lubbock

The review corpus is heavily dominated by negative experiences across all four dimensions, with professionalism drawing the most criticism — including technicians failing to show up, rude managers, broken coupon promises, and a no-show on advertised 24/7 emergency service. Pricing complaints are severe and recurring, with customers describing per-service charges as excessive, opaque billing from... Read more

The review corpus is heavily dominated by negative experiences across all four dimensions, with professionalism drawing the most criticism — including technicians failing to show up, rude managers, broken coupon promises, and a no-show on advertised 24/7 emergency service. Pricing complaints are severe and recurring, with customers describing per-service charges as excessive, opaque billing from shop-departure time, and charges levied for work that was never completed. Project completion is a major failure point: multiple reviewers describe jobs left unfinished, drains still clogged after payment, no-shows on follow-up calls, and a $5,400 sewer job that left a patio destroyed and debris abandoned on the property. A minority of positive reviews do exist — praising specific technicians like Shawn and Kelvin — but these are far outnumbered by detailed, credible negative accounts spanning over a decade. Read less