Bruce Thornton Air Conditioning

The review set paints a predominantly negative picture of this contractor across nearly all dimensions. Professionalism is the most heavily documented dimension and is severely damaged by multiple accounts of rude office staff (Shannon, Lori), a technician who abandoned a job on an elderly woman for six days in triple-digit heat, and a tech who admitted ignorance about his own company's services. ... Read more

The review set paints a predominantly negative picture of this contractor across nearly all dimensions. Professionalism is the most heavily documented dimension and is severely damaged by multiple accounts of rude office staff (Shannon, Lori), a technician who abandoned a job on an elderly woman for six days in triple-digit heat, and a tech who admitted ignorance about his own company's services. Project completion is similarly troubled, with documented cases of incomplete or improperly executed work, a job outright abandoned before starting, and significant delays in follow-through. Pricing drew explicit criticism in multiple reviews, including allegations of unauthorized charges, inflated parts pricing, and a $500 diagnostic fee that another company undercut dramatically. Experience scores slightly higher due to a couple of positive installation reviews, but is undercut by a technician who failed to check for Freon leaks after a repair, causing the system to fail within hours. The two positive reviews (2024 HVAC installation and 2017 heater call) provide the only meaningful upward pressure on the score. Read less