Brian Drum Plumbing

This single review paints a deeply negative picture across multiple dimensions. The technician failed to resolve the AC issue across two visits, indicating poor diagnostic skill and workmanship, which drove the experience score very low. Project completion is nearly zero — the core problem was never fixed and the company ultimately told the customer to call someone else rather than honoring thei... Read more

This single review paints a deeply negative picture across multiple dimensions. The technician failed to resolve the AC issue across two visits, indicating poor diagnostic skill and workmanship, which drove the experience score very low. Project completion is nearly zero — the core problem was never fixed and the company ultimately told the customer to call someone else rather than honoring their service obligation. Professionalism also scored poorly, as the representative (Mr. Drum) responded dismissively and offered no urgency despite extreme heat conditions. Pricing was never mentioned and cannot be scored. Read less