Black Plumbing

Black Plumbing receives strong praise for professionalism and friendliness from the majority of recent reviewers, with technicians frequently cited as courteous, communicative, and prompt. However, a persistent and credible thread of negative reviews — spanning multiple years and including specific dollar amounts and detailed accounts — raises serious concerns about pricing transparency, with ... Read more

Black Plumbing receives strong praise for professionalism and friendliness from the majority of recent reviewers, with technicians frequently cited as courteous, communicative, and prompt. However, a persistent and credible thread of negative reviews — spanning multiple years and including specific dollar amounts and detailed accounts — raises serious concerns about pricing transparency, with multiple customers reporting unexplained charges, inflated labor billing, and technicians charging for time spent away from the job. Project completion is generally solid but undermined by recurring complaints about technicians arriving unprepared, needing to leave for parts, and in a few cases leaving work incomplete. Experience scores are reasonably strong, with most customers satisfied with the quality of the actual repair work, though a handful of callbacks and incomplete fixes temper the score. The pricing dimension is the clearest drag on the overall WW Score, with a disproportionate number of 1-star reviews specifically targeting cost and billing practices. Read less