B & R Plumbing & Mechanical

Professionalism is the most frequently mentioned dimension and tells a deeply mixed story: several reviews praise responsiveness, punctuality, and courteous staff, while multiple reviews describe outright rude behavior from both office staff (Maggie) and field technicians (Kurt, and the unnamed tech who belittled a customer). The most severe professionalism failure — a technician who abandoned a... Read more

Professionalism is the most frequently mentioned dimension and tells a deeply mixed story: several reviews praise responsiveness, punctuality, and courteous staff, while multiple reviews describe outright rude behavior from both office staff (Maggie) and field technicians (Kurt, and the unnamed tech who belittled a customer). The most severe professionalism failure — a technician who abandoned a job at 10:30pm, was potentially intoxicated, and used profane language — significantly drags this dimension down. Pricing feedback is sparse and skews slightly negative, with one reviewer calling prices 'pretty high' and another noting the company is 'not cheap,' though others found pricing reasonable or standard. Project completion is also mixed: one reviewer had a broken pipe resolved with a follow-up call, but another paid nearly $700 and still had a leaking faucet, and another noted poor follow-up after initial work. Experience scores moderately well, with specific praise for skilled diagnostics and conservative repair approaches, though the abandoned AC job and the unresolved faucet leak undercut confidence in consistent workmanship. Read less